How Local Wallet Records Reach Our Policy
When you create an account, we may record the details you submit, including your name, phone number, login credentials and verification result. A DANA, OVO, GoPay or QRIS reference can be linked to account activity so we can match a deposit or withdrawal request with the
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correct account. We also receive technical records such as IP address, browser type, device identifier and sign-in time. We use these details to provide account access, investigate unusual activity, answer support requests and meet applicable legal duties. We do not treat a payment reference as permission
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to send unrelated messages. Bank transfer and virtual account records may remain attached to the relevant transaction while the account is active and for a period needed for legal, security or dispute purposes. Where access or eligibility is discussed, it depends on local law. You can
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contact us through the support path below to ask what records apply to you.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.